Privacy
How Royal handles reservation information
Royal collects only the information needed to coordinate, perform, document, and support automotive services.
Information collected
Reservation information may include contact details, vehicle details, service location, access window, condition disclosures, service authorization, and operational records created while servicing the vehicle.
No customer account
Customers do not create passwords or accounts. A normalized phone number helps Royal recognize returning customers, but knowing a phone number does not grant access to a customer profile or history.
Operational security
Customer, booking, payment, key-custody, and vehicle-photo records are private. Vehicle photography is stored in private object storage and is not published through permanent public URLs.
Service communications
Royal may use the supplied phone number or email to coordinate the reservation, request approval, clarify access, and communicate service completion. Automated marketing messaging is not part of the current booking flow.
Operational policy version: August 12, 2026. These concise policies should receive professional legal review before full production launch.