Customer Policy
Cancellation & No-Show
Appointment-based service depends on reliable vehicle access. Early communication gives Royal the best opportunity to adjust the production day.
Plans change
Contact Royal as soon as possible when a reservation must be cancelled or rescheduled. Royal will confirm whether the requested change can be accommodated.
Vehicle unavailable
If the vehicle, key, parking access, or required location access is unavailable during the confirmed window, Royal may first contact the customer and document the access issue before deciding whether the reservation is a no-show.
No automatic fee in this release
The current direct-booking flow does not charge a cancellation or no-show fee online. Royal may review repeated access failures personally before accepting future reservations.
Operational policy version: August 12, 2026. These concise policies should receive professional legal review before full production launch.